GlowMate – Frequently Asked Questions (FAQ)

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🔹 1. What is GlowMate?

GlowMate is a compact, travel-friendly UV torch that reveals hidden stains, dirt, and fluids on hotel beds, bathrooms, or other surfaces — giving you peace of mind wherever you go.

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🔹 2. How does it work?

GlowMate emits UV black light (365nm wavelength), which illuminates particles not visible to the human eye — such as dried body fluids, dust mites, and pet accidents.

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🔹 3. Is it safe to use?

Yes. GlowMate is safe for personal use and doesn’t emit dangerous levels of UV. However, avoid shining it directly into your eyes.

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🔹 4. What can I check with it?

• Hotel beds and sheets

• Bathroom counters and toilet seats

• Airplane tray tables

• Rental cars or Airbnb couches

• Pet stains at home

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🔹 5. What’s included in the box?

• 1x GlowMate UV Torch

• 1x Rechargeable battery (or standard batteries if applicable)

• 1x USB cable (if rechargeable)

• Quick Start Guide

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🔹 6. How big is it?

GlowMate is roughly the size of a lipstick or small flashlight — lightweight, discreet, and fits in your purse or travel pouch.

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🔹 7. Does it work during the day?

For best results, use it in low-light or dark environments. It can work in daylight, but visibility of stains will be much lower.

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🔹 8. Is it rechargeable?

(Choose one based on your product version)
✅ Yes, GlowMate includes a rechargeable battery and USB-C cable.
❌ Or: No, GlowMate runs on standard AAA batteries (included).

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🔹 9. Can I take it on a plane?

Yes! GlowMate is TSA-compliant and safe for carry-on luggage.

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🔹 10. What’s your return policy?

If you're not satisfied, you can request a return or exchange within 14 days of delivery. See our full Return Policy for details.